Terms of service

Welcome to OptimaPaw! By using our website and buying from us, you agree to these Terms of Service. Please read them carefully before using our site or placing an order.

1. Overview

This website is operated by Hermiza Commerce LLC under the brand name OptimaPaw. Throughout the site, "we", "us" and "our" refer to OptimaPaw. By visiting our site or buying from us, you agree to be bound by these Terms of Service.

2. Eligibility

By using our website, you confirm that:

  • You are at least the age of majority in your state or country of residence
  • You are legally able to enter into a binding agreement
  • All information you give us is accurate and up to date

3. Products and Information

OptimaPaw sells dietary supplements for dogs.

  • Our products are not intended to diagnose, treat, cure or prevent any disease
  • Results can vary depending on each dog's health, age, diet and lifestyle
  • Product information on this site is for general information only

Always talk to your veterinarian before adding a new supplement to your dog's routine.

4. Orders

Once you place an order, you receive an order confirmation email. We may accept or decline any order at our discretion, and we may limit or cancel quantities per person, household or order. If we change or cancel your order, we let you know using the contact details you gave at checkout.

5. Pricing and Payment

All prices are shown in the applicable currency at checkout. We may change prices at any time without notice. Payment must be completed before we process your order.

6. Shipping and Delivery

Shipping times are estimates and can vary by location and outside factors. See our Shipping Policy for details. We are not responsible for delays caused by carriers, customs, weather or other outside factors once your order has shipped.

7. Refunds and Returns

Refunds and returns are covered by our Refund Policy, including our 60-day money-back guarantee, damaged or incorrect items, and return requirements and deadlines. By placing an order, you agree to these conditions.

8. Subscriptions

If you subscribe to automatic refills:

  • You authorize recurring charges every 28 days for the number of tubs you chose
  • Your subscription continues until you cancel it
  • You must cancel before your next refill date to avoid the next charge

See our Subscription Policy for details.

9. Your Responsibilities

You agree not to:

  • Use our website for any unlawful purpose
  • Try to interfere with the security or working of the site
  • Give false or misleading information
  • Resell or misuse our products without our permission

10. Intellectual Property

All content on this website, including logos, text, images, branding and product designs, belongs to OptimaPaw and may not be copied, reproduced or used without our permission.

11. Limitation of Liability

OptimaPaw is not liable for:

  • Any indirect or incidental damages
  • Losses resulting from misuse of our products
  • Delays, interruptions or failures caused by third parties
  • Reactions caused by improper or unintended use of our products

You use our products at your own discretion and responsibility.

12. Shipping Risk

Once an order has shipped, the risk passes to the carrier. We are not responsible for lost packages, packages stolen after delivery, or carrier and customs delays. You can still contact us at support@optimapaw.com and we will help where we can. Final claim decisions follow the carrier's policies.

13. Changes to These Terms

We may update these Terms of Service at any time. Please check this page from time to time. Continuing to use our website means you accept any updates.

14. Contact

Questions about these Terms? Email us at support@optimapaw.com. We aim to reply within 24 hours.